Guest Wallet & Balance Systems
Guest Wallet & Balance Systems
System that collects all of a guest's on-site spending in a single digital wallet and manages loading and refunding end to end.
Opening a separate tab at the pool bar, the restaurant and the shop tires the guest and complicates the end-of-day reconciliation. A guest wallet gathers all of it into one account.
What Is Guest Wallet & Balance Systems?
The guest wallet is a digital account opened together with the stay or admission record. A card, wristband, QR code or room number becomes its carrier.
The guest loads a balance and spends from it at every outlet in the venue. The statement is visible in real time; at checkout the remaining balance is refunded or held for the next visit.
Key Features
- A single guest account covering every outlet
- Access to the same wallet by card, wristband, QR code or room number
- Balance loading by cash, credit card and bank transfer
- Real-time statement and balance enquiry
- Automatic refund at checkout or carry-over to the next visit
- Family and group accounts combined under one wallet
Where It Is Used
- All-inclusive hotels and holiday villages
- Thermal facilities and spa operations
- Marinas, clubs and membership-based venues
- Long-stay camps and residence operations
Highlights
One Account, Every Outlet
Kiosk, restaurant, shop and activity spending all collect in the same wallet.
Transparent Statement
The guest can see the balance and the itemised list at any moment, with no surprise at checkout.
Family Account
Children's carriers link to the parent wallet and spending is followed from one place.
Frequently Asked Questions
Can family members share the same balance?
They can. Family carriers are linked to one wallet, and a separate limit can be set per member if required.
What happens to the balance left at checkout?
It is refunded at the desk or held on the guest account for the next visit, according to the operator's policy.
Where can the guest see their spending?
In real time from the reception screen, a self-service kiosk or the venue's guest application.