Voucher & Coupon Systems
Voucher & Coupon Systems
Entitlement management system that takes welcome drinks, agency inclusions and promotional coupons off paper and tracks every single redemption.
Paper coupons get lost, get copied and leave nobody sure who used what by the end of the day. A digital voucher loads the same entitlement onto the guest's carrier: it is deducted at the moment of use and appears in the report.
What Is Voucher & Coupon Systems?
The voucher and coupon system manages entitlements defined separately from the balance. A voucher carries a right rather than an amount: one drink, one massage session or a specific discount.
The entitlement is loaded onto the guest's card, wristband or QR code. When the carrier is read at the outlet, the system deducts the voucher first and covers any remainder from the balance. Every voucher is tracked individually, and used, unused and expired entitlements are reported.
Key Features
- Vouchers defined as an amount, a product or a discount
- Welcome drink, agency inclusion and birthday coupon scenarios
- Validity period with a start and an end date
- Restriction to a specific outlet or product group
- Voucher deducted first, remainder covered from the balance
- Reporting of used, unused and expired entitlements
Where It Is Used
- Hotel welcome offers and agency packages
- Spa, massage and activity entitlement management
- Loyalty programmes and birthday campaigns
- Guest hospitality at corporate events
Highlights
No More Paper Coupons
The entitlement lives on the carrier, so losing, wearing out and copying all disappear.
Entitlement Deducted First
The voucher is applied before anything else and any excess is covered from the balance automatically.
Clear Redemption Trail
Every voucher is tracked individually, and unused and expired entitlements show up in the report.
Frequently Asked Questions
What if the purchase exceeds the voucher value?
The excess is covered automatically from the guest's balance. If the balance is insufficient, the remainder is collected at the till.
Can a voucher be limited to a specific outlet?
It can. Each voucher can be defined with a specific outlet, product group and date range.
Can entitlements from agency packages be defined too?
They can. Drinks, activities or spa rights included in an agency package are loaded onto the carrier automatically with the booking.